Terms & Conditions

Introduction

These terms and conditions (“Agreement”) set forth the general terms and conditions of your use of the ejari.sa website (“Website”), “Ejari” and any of their related products and services (collectively, “Services”). This Agreement is legally binding between you (“User”, “you” or “your”) and Ejari (“Ejari”, “we”, “us” or “our”). If you are entering into this agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this agreement, you must not accept this agreement and may not access and use the Services. By accessing and using the Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. You acknowledge that this Agreement is a contract between you and Ejari, even though it is electronic and is not physically signed by you, and it governs your use of the Services.

Accounts and Membership

You must be at least 18 years of age to use the Services. By using the Services and by agreeing to this Agreement you warrant and represent that you are at least 18 years of age. If you create an account on the Services, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. We may monitor and review new accounts before you may sign in and start using the Services. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill. If we delete your account for the foregoing reasons, you may not re-register for our Services. We may block your email address and Internet protocol address to prevent further registration.

Links to Other Resources

Although the Services may link to other resources (such as websites, mobile applications, etc.), we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked resource, unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their resources. We do not assume any responsibility or liability for the actions, products, services, and content of any other third parties. You should carefully review the legal statements and other conditions of use of any resource which you access through a link on the Services. Your linking to any other off-site resources is at your own risk.

Prohibited Uses

In addition to other terms as set forth in the Agreement, you are prohibited from using the Services or Content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services, third party products and services, or the Internet; (h) to spam, phish, pharm, pretext, spider, crawl, or scrape; (i) for any obscene or immoral purpose; or (j) to interfere with or circumvent the security features of the Services, third party products and services, or the Internet. We reserve the right to terminate your use of the Services for violating any of the prohibited uses.

Intellectual Property Rights

“Intellectual Property Rights” means all present and future rights conferred by statute, common law or equity in or in relation to any copyright and related rights, trademarks, designs, patents, inventions, goodwill and the right to sue for passing off, rights to inventions, rights to use, and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, rights to claim priority from, such rights and all similar or equivalent rights or forms of protection and any other results of intellectual activity which subsist or will subsist now or in the future in any part of the world. This Agreement does not transfer to you any intellectual property owned by Ejari or third parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with Ejari. All trademarks, service marks, graphics and logos used in connection with the Services, are trademarks or registered trademarks of Ejari or its licensors. Other trademarks, service marks, graphics and logos used in connection with the Services may be the trademarks of other third parties. Your use of the Services grants you no right or license to reproduce or otherwise use any of Ejari or third party trademarks.

Indemnification

You agree to indemnify and hold Ejari and its affiliates, directors, officers, employees, agents, suppliers and licensors harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys’ fees, incurred in connection with or arising from any third party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your Content, your use of the Services or any willful misconduct on your part.

Severability

All rights and restrictions contained in this Agreement may be exercised and shall be applicable and binding only to the extent that they do not violate any applicable laws and are intended to be limited to the extent necessary so that they will not render this Agreement illegal, invalid or unenforceable. If any provision or portion of any provision of this Agreement shall be held to be illegal, invalid or unenforceable by a court of competent jurisdiction, it is the intention of the parties that the remaining provisions or portions thereof shall constitute their agreement with respect to the subject matter hereof, and all such remaining provisions or portions thereof shall remain in full force and effect.

Assignment of Receivables

We may at any time assign (whether absolutely or by way of security), sell or transfer your Ejari Account, any amounts due on your Ejari Account, and the related contract and rights to MyRental Midco Prop SPV Ltd. (individually or as part of a pooled group of accounts). MyRental Midco Prop SPV Ltd. will be entitled to exercise all rights assigned or transferred under these Terms and may in turn further assign, sell or transfer such rights.

For the avoidance of doubt, no liabilities or obligations of Ejari under these Terms are assigned, sold or transferred to MyRental Midco Prop SPV Ltd.; all such obligations remain solely with Ejari.

This clause constitutes prior notice of, and your advance consent to, any such assignment, sale or transfer of rights in accordance with the laws of the Kingdom of Saudi Arabia (including Article 255 of the Saudi Arabian Civil Transactions Law). We may disclose to MyRental Midco Prop SPV Ltd. any information relating to your Ejari Account or your contract with us, including repayment history and credit behaviour.

You hereby acknowledge, agree and consent to any security interests granted by MyRental Midco Prop SPV Ltd. (or any of its affiliates) in favour of Partners for Growth VII, L.P. (or any of its security agents) over all present and future rights, title and interests in and to all receivables, accounts payable, book and other debts, proceeds and other rights to receive money arising under or in connection with these Terms.

Dispute Resolution

The formation, interpretation, and performance of this Agreement and any disputes arising out of it shall be governed by the substantive and procedural laws of Saudi Arabia without regard to its rules on conflicts or choice of law and, to the extent applicable, the laws of Saudi Arabia. The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the courts located in Saudi Arabia, and you hereby submit to the personal jurisdiction of such courts. You hereby waive any right to a jury trial in any proceeding arising out of or related to this Agreement. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.

Changes and Amendments

We reserve the right to modify this Agreement or its terms related to the Services at any time at our discretion. When we do, we will revise the updated date at the bottom of this page. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.

An updated version of this Agreement will be effective immediately upon the posting of the revised Agreement unless otherwise specified. Your continued use of the Services after the effective date of the revised Agreement (or such other act specified at that time) will constitute your consent to those changes.

Acceptance of These Terms

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing and using the Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Services.

SIMAH Customer Consent

I, the undersigned person acknowledge, that my personal data and information are true, accurate and complete, and I acknowledge my approval to authorize (Ejari Financial Company) to establish and/or create and/or inquire and/or issue and/or review my credit record in Saudi Credit Bureau (SIMAH) and disclosing my previous, current and future credit information and data and sharing them with all current and potential members of the Saudi Credit Bureau (SIMAH) or any entity who’s approved by the Saudi Central Bank.

Rental Payments and Service Fees

For rental contracts within the city of Riyadh, a one-time service fee is charged and must be paid upfront through the Ejari application at the time of contract activation, unless it is charged to the landlord or partner. The monthly rental amount will continue to be paid in accordance with the agreed payment schedule through the Ejar platform. For all other cities and units outside Riyadh, the service costs are already included within the rent amount and are managed through Ejari’s subleasing structure. Therefore, no separate upfront service fee applies unless explicitly stated in the tenant’s contract. Ejari reserves the right to update or revise applicable service fees at its discretion, in accordance with the laws and regulations of the Kingdom of Saudi Arabia.

Unit Search Request Fee

Ejari offers a unit search service through which we search for rental units that match the criteria and preferences you provide. To submit a unit search request and have us begin searching on your behalf, you must pay a one-time, upfront fee of SAR 150. The search will only proceed once this fee has been paid.

This fee is non-refundable. If you subsequently sign a rental contract with Ejari, the SAR 150 fee will be deducted from the final total amount payable by you under that contract. If you do not proceed to sign a contract with Ejari for any reason, the fee will not be refunded.

Ejari reserves the right to update or revise this fee at its discretion, in accordance with the laws and regulations of the Kingdom of Saudi Arabia.

Legal Fees

In the event that any legal actions, enforcement procedures, or execution orders are initiated as a result of the Client’s breach of obligations, all associated legal fees shall be borne solely by the Client. These fees are charged by Najiz (the executing legal entity) and not by Ejari. Ejari holds no responsibility for any such charges.

Contract Amendments, Transfers, and Early Termination

All the following provisions apply only upon the Landlord’s approval of the cancellation or transfer request and confirmation of the applicable refund amount to Ejari.

Early Termination of Contract: In the event of early termination by the Tenant, and following receipt of the refunded amount from the Landlord, Ejari shall charge a fixed termination fee of SAR 1,000.

Transfer of Contract to Another Unit (Different Landlord): Where a Tenant requests to transfer an active contract to a unit under a different Landlord, a fixed fee of SAR 1,000 shall apply, irrespective of the remaining contract duration, and after the Landlord refund has been processed.

Transfer of Contract to Another Unit (Same Landlord): Transfers between units under the same Landlord shall be exempt from any transfer fees.

Transfer of Contract to Another Tenant: Should a Tenant wish to transfer the contract to another individual, the new tenant must apply through Ejari and obtain approval prior to transfer. A transfer fee of SAR 500 shall apply, in addition to any outstanding settlements or dues under the existing contract.

Calculation of Remaining Contract Duration: When calculating the remaining duration of the contract, Ejari will count up to the end of the current payment period following the termination date — not just to the exact day or month of cancellation.

Real Estate Brokers Terms

Scope of Cooperation

• Real Estate Broker or Owner: Any real estate brokerage office, property management company, or property owner who registers on the platform to facilitate tenants’ access to the “Rent Now, Pay Later” service.
• By registering on the platform and clicking “I agree to the terms and conditions,” the broker or owner acknowledges that they have read, understood, and fully agreed to all the terms below.
• The broker’s or owner’s role is limited to facilitating tenant applications for the service through the platform.
• The company has the right to communicate directly with tenants after applications are submitted.
• The broker or owner retains the right to know the status of applications submitted through their account for follow-up purposes.
• The broker or owner is not permitted to represent the company or speak on its behalf without prior written approval.
• The broker or owner is not considered an agent or representative of the company, and no employment, agency, or partnership relationship is established between the parties.

Commissions and Payment Mechanism

• The broker or owner is entitled to a fixed commission of 1% (including VAT) of the basic rent amount agreed upon with the owner, and only for units whose client applications were submitted through their registered account on the Broker Portal.
• The commission is calculated based on completed transactions for which contracts were signed through the Ejari platform.
• Commissions are payable only for applications submitted through the broker’s or owner’s registered account on the Broker Portal. No commissions are due for clients or transactions originating from other channels (including direct applications via the platform, website, or other brokers). The company reserves the right to verify the source of each application before confirming commission entitlement.
• The company reserves the right to withhold or reclaim commissions in cases of fraud or misrepresentation regarding referrals or client sources.
• The broker or owner is not required to issue any invoices, as Ejari will automatically transfer the due payments.
• Commissions will be disbursed within forty-five (45) days from the end of each calendar month for transactions completed during that same month.
• No commissions are due for rejected applications or inactive or canceled contracts.

Obligations of the Broker or Owner

• Educate tenants about the service and assist them in completing the application through the platform.
• Ensure the accuracy of the rental unit’s details and their consistency with the lease contract specifications.
• Refrain from making any financial promises or offering any facilities on behalf of the company.
• Avoid receiving any payments from tenants or making any financial commitments.
• The broker is prohibited from granting account access to other parties or using the account by more than one office without the company’s approval.
• Comply with the regulations and instructions issued by the Real Estate General Authority (REGA) and all applicable rules and circulars related to advertising and real estate brokerage.

Obligations of the Company

• Efficiently process applications submitted through brokers or owners in a timely manner.
• Disburse due commissions in accordance with the mechanism described above.
• Provide the broker or owner with updates regarding their clients’ applications without breaching confidentiality.
• The company reserves the right to reject any application without an obligation to provide reasons.

Limitation of Liability

• The company bears no financial or legal responsibility for any obligations between the broker or owner and the tenant.
• The company’s responsibility is limited to paying due commissions as stipulated in these terms.
• The company shall not be liable for any indirect damages or losses resulting from service interruptions or technical failures.

Contact Us

If you have any questions, concerns, or complaints regarding this Agreement, we encourage you to contact us using the details below:

info@ejari.sa